Last updated: 27 October 2025
At Zarrachi, we want you to love your purchase.
If something isn’t quite right, we’re here to help.
You have 14 days from the delivery date to request a return.
To qualify for a return, items must be:
Items that are returned worn, washed, damaged, or without original packaging/tags may not be accepted.
Return address:
Oversticht 14, 3813NR, Amersfoort, Netherlands
We recommend using a trackable shipping method for your security.
Return shipments sent from outside the EU (including the United Kingdom) may be subject to import VAT, customs duties, handling or clearance fees when they enter the Netherlands.
These charges are the full responsibility of the customer and are not covered by us.
If a return parcel arrives with unpaid customs or clearance fees, we will refuse the shipment.
The carrier will then return the parcel to the sender automatically.
In such cases, no refund will be issued, as the return has not been successfully delivered to us.
Please check your order upon arrival and contact us immediately if you receive the wrong, damaged, or defective item.
Email info@zarrachi.com with clear photos and your order number so we can review and resolve the issue promptly.
The following are not considered product faults:
For hygiene and safety reasons, we do not accept returns on:
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note:
Our return policy complies with applicable UK consumer protection laws.
For any questions about returns, refunds, or exchanges, please contact us at:
info@zarrachi.com