Privacy Policy

At Zarrachi, we value and respect the privacy of our customers. This policy explains how we collect, use, and protect your personal data when you shop with us. By using our services, you agree to the practices described below.

1. Collection of Personal Information

We may collect the following personal data when you use our website:

  • First and last name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • Website usage data through cookies and similar technologies

2. Use of Personal Information

Your personal data may be used for the following purposes:

  • Processing and delivering your orders
  • Managing payments and preventing fraud
  • Communicating with you regarding your orders, products, or customer service inquiries
  • Improving our services and website functionality
  • Sending promotional offers, newsletters, and product updates (only with your consent)

3. Sharing of Personal Information

We do not sell or rent your personal data. Information may only be shared with:

  • Service providers (e.g. Shopify, payment processors, shipping partners)
  • Marketing & analytics tools (e.g. Google Analytics, Meta Pixel, Klaviyo), to help us improve and personalise your shopping experience – only if you have accepted cookies/tracking
  • Legal authorities when required to comply with applicable laws or protect our rights

4. Security of Personal Information

We implement appropriate technical and organisational measures to protect your data, including:

  • Encrypted payment transactions
  • Restricted access to personal information by authorised staff only
  • Secure hosting and storage of customer data

5. Retention of Personal Information

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law for accounting and reporting.

6. Customer Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • Access – request a copy of the personal data we hold about you
  • Rectification – correct inaccurate or incomplete personal data
  • Erasure – request deletion of your data (subject to legal obligations)
  • Withdraw consent – stop receiving marketing communications at any time
  • Object – opt out of certain processing activities, including marketing tracking

To exercise these rights, please contact us at info@zarrachi.com.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure basic site functionality (necessary cookies)
  • Analyse site traffic and improve performance (analytical cookies)
  • Provide personalised advertising and retargeting (marketing cookies, such as Google Ads and Meta Pixel)

You can manage or disable cookies in your browser settings. You can also control your cookie preferences directly via our cookie banner when visiting our website. Please note that disabling certain cookies may affect site functionality.

8. Changes to This Privacy Policy

This policy may be updated from time to time. Any significant changes will be published on this page with an updated date. We encourage you to check this page regularly.

9. Contact Information

For questions about this Privacy Policy or to exercise your rights regarding personal data, please contact us:

📧 Email: info@zarrachi.com

📞 Phone: +31 6 30641549

🌐 Website: www.zarrachi.com

Zarrachi is committed to protecting your privacy and handling your data responsibly and securely